Sprachkurse in Business English:
Inhalte der Kurse – Beispiele

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Die Anforderungen im Business können sehr unterschiedlich sein. Trotzdem gibt es eine Reihe von Anforderungen, die quer durch alle Branchen identisch sind. Ob Sie in der Pharmabranche oder in der Automobilindustrie arbeiten: Wenn Sie Missverständnisse am Telefon vermeiden möchten, gibt es ein bestimmtes Handwerkszeug in der englischen Sprache, das Sie beherrschen sollten. Im folgenden finden Sie eine Liste von Inhalten, die wir in den jeweiligen Kursen trainieren, die aber auch zu einem spezifischen Kurs nach Ihren Anforderungen kombiniert werden können.

Business Correspondence

  • Structure and presentation
  • Content and style
  • Formal and informal letters
  • Faxes, emails and memos
  • Covering letters
  • Appropriate written correspondence for:
    - Asking for information
    - Making an inquiry
    - Acknowledging / responding to an inquiry
    - Making / confirming / canceling an order
    - Making excuses / apologies
    - Offering congratulations / condolences
    - Making / responding to a complaint

Telephoning

  • International telephone alphabet and spelling analogy
  • Different ways of saying numbers
  • Voice-speed, pitch and intonation
  • Answering the phone
  • Effective ways of starting and ending calls
  • Taking telephone messages
  • Avoiding misunderstandings
  • Passing on messages (reported speech)
  • Making/ agreeing to/ refusing requests appropriately
  • Making/ confirming/ changing arrangements
  • Asking for permission
  • Ordering/ making inquiries for prices/ discounts/ deliveries
  • Making / receiving/ handling complaints
  • Apologizing
  • Handling interruptions
  • Dealing with difficult caller

Meetings

  • Asking for/ expressing opinions
  • Interrupting/ handling interruptions
  • Agreeing/ disagreeing
  • Making suggestions/ proposals
  • Hypothesizing
  • Providing alternatives
  • Justifying / rejecting decisions
  • Problem solving
  • Discussing future plans
  • Reporting what was said / Taking minutes
  • Cross cultural meetings:
    - Appropriate social behavior
    - Business and social etiquette
    - Cross-cultural and international business meeting etiquette

Presentations

  • Nerves - causes and cures
  • Planning and getting started
    - Planning and purpose of the presentation
    - The introduction
    - Presentation techniques
    - Timing
    - The audience
  • Image, impact and making an impression
    - Personal presentation and professionalism
    - General principles on using visual aids
    - Using visual aids effectively
  • The middle of the presentation
    - Holding the audience's attention
    - The body of the presentation
    - Listing information
    - Linking ideas and sequencing
  • Summarizing and concluding
    - Summarizing the main points
    - Ending the presentation effectively
    - Inviting and handling discussion and questions

Negotiation

  • Outline of the four main phases of negotiation
    - Preparing
    - Debating
    - Proposing
    - Bargaining
  • Knowing what you want
  • Getting what you can
  • Not getting what you don't want
  • Dealing with conflict
  • Tone of voice and body language
  • Organizing ideas
  • Negotiating effectively by telephone

Business and Social Etiquette

  • Business customs and norms
  • Politeness
  • Cross-cultural and international business etiquette
  • Tone and body language
  • Business meals
  • Business conversation
  • Small talk